Cancellation & Refund Policy
Last Updated: August 13, 2026
1. General Principles
At Anavya Infotech, we strive to maintain complete clarity and mutual satisfaction across all client engagements. Because our work involves custom engineering, software architecture, technical design, and dedicated developer allocation, our refund and cancellation terms reflect the resource-intensive nature of custom software development.
2. Custom Software & Web Projects (Milestone Based)
A. Initial Deposit & Discovery Phase
Upfront initial project deposits cover project setup, architecture planning, UX wireframing, and sprint scheduling. Initial deposits are refundable if cancellation is requested in writing within 48 hours of project kickoff, minus an administrative discovery fee of 10%.
B. Completed Milestones
Once a project milestone is reviewed, approved by the Client, or signed off, payments made for that completed milestone are non-refundable.
C. Unfulfilled Milestones
In the event of contract termination prior to completion, the Client is only responsible for billable developer hours worked up to the date of formal cancellation notice. Any unused prepaid amounts for future unstarted milestones will be refunded within 14 business days.
3. Ongoing Monthly Retainers & Maintenance
Monthly subscription retainers (such as ongoing SEO, server management, or monthly support packages) can be cancelled at any time by providing a 15-day notice before the start of the next billing cycle. No partial refunds are issued for the current active billing month.
4. How to Request a Cancellation or Refund
To cancel a project or request a refund evaluation, please send an official written request to your account manager or reach out directly to:
Anavya Infotech Support
Email: info@anavyainfotech.com
Response Time: Within 24-48 business hours
Refund & Cancellation Frequently Asked Questions
Clear answers regarding our deposit policies, billing cycles, and refunds.